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All-Prague-Tours

Prague sigthseeing tours, trips, boat trips, private tours

Incoming travel agency specialist in Prague sightseeing tours and half/all day
trips. Your partner for planning holidays in Prague and Czech Republic.

General Conditions And Information

for clients of All-Prague-Tours Travel Agency (thereinafter A.P.T.)

  1. Prices and payment
    • prices are given both in Czech crowns (Kč) and EURO
    • prices are subject to change but after confirmation of programme and price to the customer the A.P.T. will not change the price quotations
    • prices include only items described in the programme, there are no hidden fees, taxes or charges payable upon arrival at your destination
    • price confirmation will be sent you by A.P.T. together with the confirmation of your booking by e-mail
    • all services must be prepaid or cancelled according to Booking and Payment
    • credit/debit cards Visa, Visa Electron, MasterCard, MasterCard Electronic and Maestro are accepted
    • prepayment or total payment will be charged in Czech crowns on the date of your booking if not otherwise stated; payment confirmation will be sent by e-mail together with the voucher
  2. Vouchers
    • the voucher will be a part of the payment confirmation and will be sent to the customer forthwith after the transaction of the payment by e-mail
    • the voucher has to be printed and will be presented to the service provider
    • on the voucher all important information regarding the ordered service will be stated
    • A.P.T. is not responsible for problems happening in case that
      • you don´t receive the voucher
      • you lose the voucher
      • you don´t read the voucher correctly
      • you don't keep to the terms stated on the voucher
    • if you don´t receive or loose the voucher, you have to give a notice by e-mail to the A.P.T. at least 24 hours before the service utilization
    • after receipt of the voucher all additional requests must be sent to A.P.T. by e-mail and must be by A.P.T. reconfirmed to the client's e-mail
  3. Refund and complaints
    No refund for unused tickets or vouchers as well as for unused pick up service or missing a departure. Any complaints must be raised immidiately with either the guide or the service provider, or be notified by e-mail to the A.P.T. in 48 hours at the latest. Later complaints cannot be accepted. Separation from the group or the guide can result in being left behind and will be at customer's expense.
  4. A.P.T. is not responsible for items left on the bus, boat, hotel, restaurant or other places visited during the programme.
  5. Change or cancellation of the programme on the part of A.P.T.
    It can happen in the event that some item contained in the programme is closed. In this case A.P.T. reserve the right to cancel or alter arrangements.
  6. Children and students (regular tours)
    Children (up to 10 years) and students (up to 26 years) can take advantage of attractive prices. Students must present a valid ISIC card. Children under 16 years must be accompanied by an adult.
  7. All regular tours are guaranteed in English, other languages (German, French, Spanish, Italian and Russian) are available on request in advance. The tours are usually bilingual.
    Private tours can be arranged in any language – English, German, French, Spanish, Italian and Russian. Other languages are available on request.
  8. A.P.T. is not responsible for any clients´passport, visa or health requirements. Arrangement of travel insurance (against cancellation or for medical expenses) is recommended.
  9. A.P.T. is not responsible for damages caused by the clients. Potential damages (in hotel, bus etc.) will be at the client´s expense.